Are you not completely satisfied with your purchase from BagsnPacks.com.au? No worries, we have our 100% Satisfaction Guarantee* in place applicable to all our full-priced products, allowing you to return your BagsnPacks purchase to us within seven (7) days from the receipt of your shipment, for either a refund or exchange. Please note that we do not refund shipping fees. This guarantee does not apply to sale items.
For all returns and refunds, you must present proof of purchase. Proof of purchase can be either the invoice/order number issued by BagsnPacks or any correspondance from BagsnPacks confirming your purchase.
All returned items must be unused and undamaged, in their received conditions, including original packaging material with all tags and accessories attached. We strictly will not accept returns that have been worn and/or without the original tags.
Bagsnpacks reserves the right to modify its return and refund policy at any time without notice.
Return and / or Exchange Instructions:
If you wish to return and/or exchange your purchase from BagsnPacks.com.au, you must do so in accordance with the following process:
- You must send us an email to notify us your intention of exchanging or returning your purchase within 7 days of delivery.
- All returned item(s) must be unused and undamaged, in their received conditions, including original packaging material as well as all tags and accessories. We strongly advise all customers to check products thoroughly upon delivery before removing any attached tags and before disposing of any original packaging. Bagsnpacks reserves the right to refuse a refund if the returned item(s) does not satisfy this requirement.
- All returned item(s) must be packed securely in the original package (whenever possible).
- Buyers are responsible for all the associated return postage and handling expenses. Returned items sent by Cash On Deliveries (COD) or receiver billing will strictly not be accepted.
- We do not take responsibility for returns sent by non-registered post. For your own protection, we recommend that all returns be sent by courier or by insured registered post.
- If all of the above conditions are met to the satisfaction of Bagsnpacks, you can expect a refund (if applicable) in the same form of payment originally used for purchase within fourteen (14) working days of returning your purchase. The amount of refund is the purchase price of the goods LESS any original postage and handling cost.
Damaged or Faulty Items
- Each individual purchase will be quality checked by our staff at BagsnPacks. In the unlikely event that the ordered item(s) is (are) faulty, damaged or incorrect, we will gladly arrange for the item(s) to be sent back to us at our cost. All faulty, damaged or incorrect items must be unused, in their original received conditions, including all tags and accessories. Please kindly contact us via email firstname.lastname@example.org for further instructions.
- All items returned as faulty, damanged or incorrect will be inspected, and any items deemed to subject to fair wear and tear will not be accepted as faulty. Exchanges are possible if the item is available. If you wish to exchange, please make your request clear in your email to us.
*This guarantee is not applicable to sale items, wholesale or bulk orders. Specific guarantees will be stated at the time of equiry for wholesale or bulk orders.
Last updated: 22 June 2008